Client Dell Latitude Laptop E5570 boots past the Dell logo (bios logo) and gets a black screen and can see nothing. The computer responds to a remote support software. I see nothing but I can run commands via command line (cmd) and get a response.
- -start the command line interface.
- -type: sc config "appreadiness" start= disabled
- -type: shutdown -r -t 3
This will disable the appreadiness service and restart the computer. The computer should boot to the login screen without difficulty.
If I didn't have the command line interface and simply has a laptop at home, I would try to get into safe-mode and then run the commands there:
- -click start > run
- -type: cmd
- -click OK
- -type: sc config "appreadiness" start= disabled
- -type: shutdown -r -t 3