Polycom Phone Set is "Not Registered"

Details

A Polycom Phone Set (Fonality) is saying NOT REGISTERED in the http://cp.fonality.com
(I guess this could be any Polycom Phone Set and Asterisk.)

Basically, the EXTENSION PASSWORD has to be typed into the PHONE SET. Here's how:

  • -open CP.FONALITY.COM
  • -click USERS/EXTENSION > VIEW USERS (at the top).
  • -click the EXTENSION you need to fix.
  • -expand the EXTENSION section (at the bottom).
  • -find SIP PASSWORD (on the right).
  • -click SHOW

This should show you the SIP PASSWORD which will be a random set of letters and numbers.

  • -find the IP of the phone set you want to change.
  • -login to that phone set via a web browser.
  • -USER: Polycom (case-sensitive) (or possibly there is no USER).
  • -PASS: 456 (or possibly the Fonality default password of: 9418941962).
  • -click LINES (or possibly SIMPLE-SETUP > SIP LINE IDENTIFICATION)
  • -find the PASSWORD area.
  • -USER: should be the MAC of the phone (do not change this if something is already there).
  • -type in the password that it showed from the first section.

What threw me for a loop here is that the first time around, the SIP PASSWORD section wasn't showing. If the SIP PASSWORD section doesn't show:

  • -click APPLY ALL CHANGES (at the bottom) (yes, without changing anything).
  • -afterwards, the section should show.

UPDATE

If you have to manually do this:

-updated phone to newest firmware.
-cd /tftpboot
-changed the .cfg to refer the newest *.ld file
-ensure that the user is in the /etc/asterisk/sip.conf file. (case-sensitive)
-changed the -reg-basic.cfg to use the username/password that is in the sip.conf file. (case-sensitive)
-change the polycom.UC4.1.8.device-.cfg to TFTP from the local server (rather than FTP to the hq server).

NOTES:
-the .cfg should just have the rest of the *.cfg files.
-the -reg-basic.cfg will have the setting for the phone-set to make calls.
-the -features.cfg will have the features of the phone such as background, volume, etc
-the -phone.cfg will have the phone overrides. Settings set by changing the settings on the phone set itself.
-the -web.cfg will have the web overrides. Settings set by changing the settings on the web site itself.
-the polycom.UC4.1.8.device-.cfg will have the FTP/TFTP settings.

You're awesome!

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