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Can't Scan From Ricoh Printer After Update | Can't Scan From Savin Printer After Update

Your scanning used to work from the Ricoh/Savin. It used to go right into a folder you had setup.

Then the computer updated itself in the Fall/Winter of 2018 or early 2018.

Now when you try to scan, it doesn't work.

This is because the computer updated to Windows 10 v1709 (aka Fall Creators Update). In this update, a change was made so that your computer can no longer talk to the Ricoh/Savin scanner. The update took away a communication protocol called SMBv1.

The correct fix is to change the way the scanner talks to the computer and use a newer communication protocol.

In lieu of making those changes, you can re-enable SMBv1:

  • -click START > RUN
  • -type: CMD
  • -click OK
  • -type: dism /online /enable-feature /featurename:smb1protocol

The same is true for disabling:

  • -type: dism /online /disable-feature /featurename:smb1protocol

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