daknetworks.com

You are here: Blog "Windows 10" Black Screen After September 2017 Updates

"Windows 10" Black Screen After September 2017 Updates

Client Dell Latitude Laptop E5570 boots past the Dell logo (bios logo) and gets a black screen and can see nothing. The computer responds to a remote support software. I see nothing but I can run commands via command line (cmd) and get a response.

  • -start the command line interface.
  • -type: sc config "appreadiness" start= disabled
  • -type: shutdown -r -t 3

This will disable the appreadiness service and restart the computer. The computer should boot to the login screen without difficulty.

If I didn't have the command line interface and simply has a laptop at home, I would try to get into safe-mode and then run the commands there:

  • -click start > run
  • -type: cmd
  • -click OK
  • -type: sc config "appreadiness" start= disabled
  • -type: shutdown -r -t 3

Contact Dak Networks

Please contact us at the following.