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Office365 Password is Incorrect

Office 2011 is installed on your Mac. You click on WORD, EXCEL or other Microsoft Mac Product. It asks you to login. You type in your email address and password to your Microsoft account. It returns, "Sign in failed because the password is incorrect or the sign-in name does not exist."

Here's how to fix:

  1. -sign in to your Microsoft account @ https://account.live.com/ (This is different than https://office.microsoft.com)
  2. -click SECURITY & PRIVACY (top right).
  3. -find ACCOUNT SECURITY section (top left-most section).
  4. -click MORE SECURITY SETTINGS.
  5. -scroll down to find APP PASSWORDS section.
  6. -click CREATE A NEW APP PASSWORD.
  7. -at this point it will either show you an APP PASSWORD or you will have to create a new APP PASSWORD.
  8. -use that APP PASSWORD to login on WORD, EXCEL or other Microsoft Mac Product

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