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Windows Couldn't Connect To The User Profile Service Service (aka All Your User Profile Are Belong To Us)

Windows Couldn't Connect To The User Profile Service Service (aka All Your User Profile Are Belong To Us)

User-Profile-Service-Service

SCENARIO

This happens after an upgrade to v1803.

RESOLUTION

Unset the HOMEDIRECTORY on the user account in AD:

set-aduser foo.user -clear homedrive, homedirectory

Login. The Desktop will show as normal.

Logout.

Set the HOMEDIRECTORY on the user account in AD:

set-aduser foo-user -homedrive Z -homedirectory \\<server-name>\users$\foo.user

MORE INFO

This happens because the HOMEDIRECTORY path is set. You can check the HOMEDIRECTORY by:

get-aduser foo.user -properties homedrive, homedirectory

There is some sort of script that is trying to move the profile (Desktop, Documents, Favorites, Pictures, Photos, Videos) to OneDrive. The script errors when the HOMEDIRECTORY is set. Obviously relying on the assumption that the HOMEDIRECTORY is the local system. Must have been an intern.

In other cases, that profile information is completely deleted.

Glad to know that a Trillion dollar company didn't test compatibility with a commonly used builtin feature. Couldn't have affected more than a few million.

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